SITES TERMS & CONDITIONS

CHECK IN INFORMATION AND TERMS;

CHECK-IN INFORMATION:
Check-in time is between 1pm and 6pm.
For early or late arrivals please advise us at time of booking, if possible we will make alternate arrangements.

CHECK-OUT INFORMATION:
Check-out is strictly 10am.

ON ARRIVAL
Outstanding balance must be paid on arrival, we accept cash, Eftpos, Visa or MasterCard.

DURING YOUR STAY
Please abide by the following terms to avoid being removed from Crystal Creek Caravan Park. Occupants or any
person present in the caravan park at the invitation of the occupant, are responsible for any damage caused by
themselves or said invited persons.

MANAGEMENT RESERVE THE RIGHT TO TERMINATE OCCUPANCY AT ONE HOURS NOTICE, FOR
IMPROPER BEHAVIOUR.

*State law requires all persons must register at office on arrival before proceeding into the caravan park.
*All guests must register at office and are permitted in the park from 9am until 9pm.
*Occupants must not create noise which is offensive to neighbors or other guests in the caravan park. Loud
noise will not be tolerated especially between the hours of 10pm-8am and during the arrival and departure time
of occupancy. If other guests or neighbors are disturbed you may be liable to refund accommodation fees to
guests whose stay has been disrupted by excessive noise from your group. 

*Guests must abide by noise abatement conditions, standards and orders issued by staff or police or any
regulatory authority to minimize impacts upon residential amenity of neighbors, other guests and local
community.
*No smoking indoors.(Fee of $150 applies).
*No cigarette litter on grounds of premises.
*No open fires.
*Guests must not leave excess rubbish in public or common areas. There is a large bin provided, next to the
amenities block, please refer to the park map for location.
*No guest or visitor is to disturb the natural environment or to bring animals onto the property. Strictly no pets for
cabin bookings. Pets are only allowed for powered/unpowered site bookings. (Guide dogs etc, are accepted)
*Bikes and scooters may be used as long as a helmet is worn and in designated areas only. Unregistered
vehicles cannot be ridden around the park.

BOOKING TERMS
*Tariffs are correct at time of printing and are subject to change without notice. All tariffs quoted are based on 2
adults and on a nightly rate unless specified.
*Minimum nights may apply to long weekends, high season and New Year’s rates.
* Children 5 and under are free of charge.
*Children between the ages of 6-17 years are charged at $7 per night per child. Extra adults are charged at $10
per night per person.
* 1 night deposit required at time of booking for bookings more then 1 month away. For bookings less then 30
days away full payment is required.
*All tariffs quoted are inclusive of 10% GST.

CANCELLATION POLICY
*Refunds are not available for any early check outs/unused part of your booking.
*In the instance of a “no show”, refunds will not be issued.
*Refunds will be issued, for all bookings cancelled more than 7 days prior to your arrival less a $30
administration fee.
*Refunds will not be issued, for all bookings cancelled less than 7 days prior to your arrival, unless the
accommodation has been resold. In this case the deposit will be refunded less a $30.00 administration fee.

CABIN TERMS & CONDITIONS

CHECK IN INFORMATION AND TERMS;

CHECK-IN INFORMATION:
Check-in time is between 2pm and 6pm.
For early or late arrivals please advise us at time of booking, if possible we will make alternate arrangements.

CHECK-OUT INFORMATION:
Check-out is strictly 10am. Late check-out may incur a fee of $20 per hour.

PRIOR TO ARRIVAL
All bookings are not confirmed until a deposit is paid via a credit card (Visa or MasterCard is accepted) by calling
the office on +61 7 4770 8198 or emailing our office (bookings@crystalcreekcaravanpark.com.au) to see if
alternative arrangements can be made.

ON ARRIVAL
Outstanding balance must be paid on arrival, we accept cash, Eftpos, Visa or MasterCard.
For security reasons we must have a visa or MasterCard number kept on file for the duration of your stay and an
Authority to Accommodation Provider to Charge Credit Card Form completed and signed.
Please contact the main office of Crystal Creek Caravan Park immediately on 4770 8198 if you find anything out
of order with your accommodation which may affect your signed Authority Form.
The booking may be terminated by management, with no refund, if persons other than those who have made the
booking arrive to check-in.

DURING YOUR STAY
Please abide by the following terms to avoid being removed from Crystal Creek Caravan Park. Occupants or any
person present in the caravan park at the invitation of the occupant, are responsible for any damage caused by
themselves or said invited persons.

MANAGEMENT RESERVE THE RIGHT TO TERMINATE OCCUPANCY AT ONE HOURS NOTICE, FOR
IMPROPER BEHAVIOUR.

*State law requires all persons must register at office on arrival before proceeding into the caravan park.
*All cabin guests must register at office and are permitted in the park from 9am until 9pm.
*Occupants must not create noise which is offensive to neighbors or other guests in the caravan park. Loud
noise will not be tolerated especially between the hours of 10pm-8am and during the arrival and departure time
of occupancy. If other guests or neighbors are disturbed you may be liable to refund accommodation fees to
guests whose stay has been disrupted by excessive noise from your group.

*Guests must abide by noise abatement conditions, standards and orders issued by staff or police or any
regulatory authority to minimize impacts upon residential amenity of neighbors, other guests and local
community.
*Crystal Caravan Park Cabins are not a “party house” and any such activities are strictly prohibited.
*No smoking indoors.(Fee of $150 applies).
*No cigarette litter on grounds of premises.
*No open fires.
*Guests must not leave excess rubbish in public or common areas. There is a large bin provided, next to the
amenities block, please refer to the park map for location.
*No guest or visitor is to disturb the natural environment or to bring animals onto the property. Strictly no pets for
cabin bookings. Pets are only allowed for powered/unpowered site bookings. (Guide dogs etc, are accepted)
*Bikes and scooters may be used as long as a helmet is worn and in designated areas only. Unregistered
vehicles cannot be ridden around the park.

LICENCE NOT A TENANCY
Guests are granted a limited permission to occupy the cabin for holiday purposes. This is not a residential
tenancy agreement under the residential tenancy legislation. Failure to comply with the guests obligations in the
terms and conditions may result in termination of permission to occupy the cabin and eviction.

BOOKING TERMS
*Tariffs are correct at time of printing and are subject to change without notice. All tariffs quoted are based on 2
adults and on a nightly rate unless specified.
*Minimum nights may apply to long weekends, high season and New Year’s rates.
*Infants 3 and under are free of charge.
*Children are considered between the ages of 4-17 years.
*Cabins have a maximum number of guests allowed. Either a maximum of 3 or 6 adults is allowed depending on
the cabin size.
*Children under 9 and adults are not recommended to sleep on the top bunks.
*Please note towels provided are for cabin use only, please BYO pool towels.
* 1 night deposit required at time of booking for bookings more then 1 month away. For bookings less then 30
days away full payment is required.
*Late check-out may incur a fee of $20 per hour.
*All tariffs quoted are inclusive of 10% GST.

CANCELLATION POLICY
*Refunds are not available for any early check outs/unused part of your booking.
*In the instance of a “no show”, refunds will not be issued.

*Refunds will be issued, for all bookings cancelled more than 7 days prior to your arrival less a $30
administration fee.
*Refunds will not be issued, for all bookings cancelled less than 7 days prior to your arrival, unless the
accommodation has been resold. In this case the deposit will be refunded less a $30.00 administration fee.